Terms and Conditions

Last Updated: May 25, 2025

By accessing and using this website and purchasing our digital products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services or purchase our products.

1. Digital Products and Services

1.1 Nature of Products

All products sold through this website are digital products delivered electronically. No physical products will be shipped. Digital products may include but are not limited to:

  • Digital guides and eBooks
  • Design templates
  • Software tools
  • Digital artwork
  • Online courses
  • Downloadable resources

1.2 Delivery

Digital products are delivered immediately upon successful payment processing via download link or email. You are responsible for downloading your purchased products promptly. Download links may expire after a specified period (typically 30 days).

2. Payment and Refund Policy

2.1 Payment Terms

  • All sales are final upon successful download or access of digital products
  • Payment must be received in full before product delivery
  • Prices are subject to change without notice

2.2 No Refund Policy

All digital products are non-refundable. Due to the nature of digital goods that can be immediately downloaded and accessed, we do not offer refunds, returns, or exchanges once the product has been delivered. Please review product descriptions carefully before purchasing.

2.3 Exceptions

Refunds may only be considered in cases of:

  • Technical malfunction preventing product delivery
  • Duplicate charges due to processing errors
  • Unauthorized transactions (subject to verification)

For inquiries in such cases, contact support@zainahyousef.com

3. Intellectual Property Rights

3.1 Ownership

All digital products, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, are the exclusive property of Zainah Yousef and are protected by copyright, trademark, and other intellectual property laws.

3.2 Limited License

Upon purchase, you are granted a limited, non-exclusive, non-transferable license to use the digital product for personal or commercial use as specified in the product description. This license does not transfer ownership of the intellectual property to you.

3.3 Usage Rights

Unless otherwise specified, you may:

  • Use the product for personal or commercial projects
  • Modify the product for your own use (where applicable)

4. Prohibited Uses

You expressly agree NOT to:

  • Resell, redistribute, or share the digital products with others
  • Copy, reproduce, or duplicate the products for distribution
  • Reverse engineer, decompile, or disassemble any software products
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use the products to create competing products or services
  • Share download links or access credentials with third parties
  • Upload products to file-sharing platforms or torrent sites

5. User Accounts

5.1 Account Responsibility

If account creation is required, you are responsible for:

  • Maintaining the confidentiality of your account information
  • All activities that occur under your account
  • Promptly notifying us of any unauthorized use

5.2 Account Termination

We reserve the right to terminate or suspend your account at our sole discretion for:

  • Violation of these Terms and Conditions
  • Fraudulent or illegal activity
  • Chargebacks or payment disputes
  • Sharing of purchased products with unauthorized parties

6. Disclaimers and Limitation of Liability

6.1 Product Disclaimers

  • Digital products are provided “as is” without warranty of any kind
  • We do not guarantee that products will meet your specific requirements
  • We are not responsible for compatibility issues with your devices or software
  • Product descriptions are for informational purposes and may not be entirely accurate

6.2 Limitation of Liability

To the maximum extent permitted by law, Zainah Yousef shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the amount paid for the specific product
  • Issues arising from misuse of our products

6.3 Technical Limitations

We are not responsible for:

  • Internet connectivity issues affecting downloads
  • Device compatibility problems
  • User error in downloading or accessing products
  • Data loss due to user negligence

7. Customer Support

We provide reasonable customer support for technical issues related to product delivery. Support does not include:

  • Training on how to use products
  • Customization services
  • Technical support for third-party software
  • Assistance beyond the scope of our products

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of Quebec, Canada, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Quebec, Canada.

For Quebec residents, certain consumer protection rights under the Consumer Protection Act may apply and cannot be waived.

10. Force Majeure

We shall not be held liable for any delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, government actions, or technical failures.

11. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after any changes constitutes acceptance of the new terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Zainah Yousef
 Email: support@zainahyousef.com

These terms were last updated on May 25, 2025. Please check this page periodically for updates.