Refund Policy

Last Updated: May 26, 2025

All Sales Are Final

Due to the digital nature of our products, all sales are final and non-refundable. Once you have successfully downloaded or accessed your digital product, no refunds will be provided.

Why We Don’t Offer Refunds

Digital products can be immediately downloaded, accessed, and used upon purchase. You can access them on your account page or in your email inbox. Unlike physical goods, digital products cannot be “returned” in their original condition. To protect our intellectual property and maintain fair pricing for all customers, we maintain a strict no-refund policy.

Technical Issues

If you experience a legitimate technical issue that prevents you from accessing or using your purchase, such as:

  • Corrupted or damaged files
  • Download failure or broken download links
  • Missing product components
  • Payment processed but product not delivered

Please contact us within 7 days of purchase at support@zainahyousef.com. We’ll do our best to resolve the issue or provide an alternative solution at our sole discretion.

What We Cannot Refund

We cannot provide refunds for:

  • Change of mind after purchase
  • Buyer’s remorse
  • Incompatibility with your device or software (please check system requirements before purchasing)
  • Difficulty using the product
  • Duplicate purchases (please check your previous purchases before buying)
  • Products purchased in error
  • Dissatisfaction with product content

Dispute Resolution

Before requesting a chargeback through your credit card company or payment processor, please contact us directly. Most issues can be resolved quickly through direct communication. Initiating chargebacks for legitimate purchases may result in account termination and restriction from future purchases.

Quebec Consumer Rights

For customers in Quebec, Canada: While our general policy is no refunds for digital products, certain rights under Quebec’s Consumer Protection Act may apply in specific circumstances. These rights cannot be waived by this policy.

How to Contact Us

If you believe you have a legitimate technical issue with your purchase, please contact us at:

Email: [your email address]
Subject Line: Technical Issue – Order #[your order number]

Please include:

  • Your order number or receipt
  • Description of the technical problem
  • Screenshots or error messages (if applicable)
  • Device and browser information

We typically respond to technical support requests within 24-48 hours during business days.

Remember: Please review all product descriptions, previews, and system requirements carefully before making your purchase. All sales are final once the digital product has been successfully delivered.

This refund policy was last updated on May 25, 2025 and may be modified at any time. Please check this page regularly for updates.